Proactive | Flexible| Affordable | Managed

Plagued by system downtime, viruses, spyware, losses of productivity, and every other excuse for why the systems you rely upon to run your business are not working consistently and as expected?   These distractions are unnecessary and very expensive.

BigHouse Systems understands this.  We also konw that businesses are constantly challenged by the task of managing the demands of growing business while coping with continuous technology challenges.

Our focus is to keep your systems operational and available so that you can focus your efforts on the demands of growing your business, managing costs and increasing revenues.  We want to help you realize the productivity gains and ROI you have been expecting from your systems.

Managed Services from BigHouse Systems consists of various service level offerings that provide affordable proactive system management and support to growing businesses.  Utilizing our unique framework for providing managed services, BigHouse Systems provides a range of proactive services to keep your systems up and running and your people and business productive.

It's not just about monitoring, that just lets you konw something is wrong.

It's not just about remote access to your systems to troubleshoot issues.

It's about a proactive, preventative approach to keeping your systems up, running and available.

It's like having your own IT department!

That's why our managed services program utilizes a series of "Best Practices" we have developed over our years of experience. Best practices that are embodied in an automated state-of-the-art infrastructure that gives you immediate response time, access to resources and proactive solutions.

Best practices for activities such as:

  • Spyware Protection and Removal
  • Virus Protection
  • Disk Drive Analysis
  • Security Patch Management
  • Application Usage
  • System Auditing
  • Backup and Disaster Recovery
  • User Policy Enforcement
  • A variety of other automated procedures to ensure your systems are running and your people are productive

 

 

20  million person-days per year are lost due to technology failures - a cost that few businesses can afford. 

Any business supported by technology should look at both direct and indirect costs.

A study by the Gartner Group has revealed the following:

  • Cost of an Unmanaged XP machine over 3 years: $5309
  • Cost of a Managed machine over 3 years: $3335
  • $1974 - Cost Savings of a Managed Machine

If you have 20 computers running Windows XP in your business, there is a cost savings of nearly $40,000 in a 3 year time period.

*as reported in Nework Computing magazine - Page 34, 9/2/2004 issue 

 

 

 

 

By utilizing technology, daily, weekly and monthly system tasks can be automated and scheduled to ensure all tasks are completed and reported consistently without fail.

As the tasks run, valuable data is gathered to spot trends and patterns which can be used to plan systems changes or enhancements.  This reduces or eliminates any impact on the business.

Proactive managed services eliminates the scenario of calling and waiting for the "computer guy".  Potential issues and problems are prevented.  Systems and people remain productive and working.  In the case where problems do occur, response times can often be within minutes.

Consistency is the cornerstone of BigHouse Systems Managed Services.

Consistency creates reliability and renders no surprise expenditures or billings.  How many times have you received a bill that you couldn't understand or begin to determine if it was justified?

Each program is based upon the following:

Managed Services Features

To keep you informed, you will receive regular communication and executive reports to let you know the overall health of your systems and the results of our services.  All communication and issues associated with your users and systems is tracked, reported and retained for analytical, historical and audit purposes.

Benefits of Managed Services

  • Cost Management and Control
  • Increased System Reliability (Proactive Versus Reactive Management)
  • Comprehensive Data and System Security
  • Improved Employee Productivity
  • Consistency
  • Managed Expansion and Growth
  • Automation of key system tasks
  • Flexible Scheduling
  • Access to a staff of technical experts for you and your users
  • A Complete managed process for getting users connected to the business center systems
  • Web based ticketing system for submittal of issues and related tasks

Our goal is to serve as your technolgy partner with a focus on providing solutions.  By using a consultative approach to evaluate your business and technology needs, we can advise on the best solutions for your current and future needs.